Cancellation & Refund Policy
Order Cancellation Policy:
At Jm cake shop, all orders are prepared fresh immediately after receiving the order. In such circumstances, cancellation of orders is not feasible and will not be accepted. We however understand that sometime mistakes do happen and if we are intimated 15 minutes within placing the order, we will try our best to take the cancellation on an order-by-order basis subject to our discretion. Refunds provided for the cancelled order will take a maximum of 14 days after charging a 15% cancellation fee and will be received on the original mode of payment.
Amount Refund Policy for Failed Transactions:
In case your amount was deducted from your account but transaction was not successful, then we will refund the amount at the earliest.
The process the refund the amount back to you may take 10-12 days. So please be patient. We assure you, that your money would be refunded back as at the earliest. We would advise you to place an order again.
Returns & Exchanges:
Returns are not effective if you are not there to pick up the order. No refund will be provided in such circumstances.
Returns are not effective if you do not pick up the phone or information is incorrect. No refund will be provided in such circumstances.
We strongly recommend looking at the contents of your delivery and if you are not 100% satisfied with the look of your cake, you are NOT obligated to take the cake. If you choose not to take the cake, you will be issued a full refund via original purchase method. Once the cake has been accepted from the delivery executive, Jm cake shop does not bear any responsibility for damages occurring to the cake and no refund will be provided for the same.
If you feel that the taste and other attributes cake is not as per your expectations, we request you to write to firstname.lastname@example.org clearly explaining why. This helps us in improving our quality to give you a better experience next time. We will either do a refund or send a replacement cake based on your choice. However, Jm cake shop retains the right to accept or deny the complaint basis on what was promised on the website and general characteristics of the product delivered.
Exchanges are not acceptable as Cake is a perishable product.
Out of Stock:
If we are not able to prepare the cake ordered due to lack of stock of key ingredients or other reasons, we will call you and offer you alternate choices. If you are not interested in any of them, we will issue a refund for the full amount through the original mode of payment.